Connecting using an eID and the GouvID mobile app

The GouvID mobile application enables you to use your Luxembourg electronic identity card (eID) together with your smartphone to connect to MyGuichet.lu. The app can be downloaded free of charge from the Apple App Store and the Google Play Store.

GouvID also allows you to sign procedures that require an electronic signature (eSign).

To use GouvID, the electronic certificates on your identity card must be activated. This activation is done at the time you apply for a new identity card.

Further information on the use of the GouvID mobile application can be found on the website of the Government IT Centre (CTIE).

You will also find information on the activation of electronic certificates.

If you have a Gemalto card reader, you can also use it to connect to MyGuichet.lu using your eID.

Step 1 – Register on MyGuichet.lu using an eID and the GouvID mobile application
Attention

Please note: you need to download the GouvID mobile application on your smartphone and add your ID card to GouvID before starting the registration process.

When you use your eID for the first time with the GouvID mobile application in order to log on to MyGuichet.lu, your eID must first be registered as the product used to log on. To do so:

  1. go to MyGuichet.lu; and
  2. click on "Log on to MyGuichet.lu".

Further information on the use of the GouvID mobile application can be found on the website of the Government IT Centre (CTIE).

Once connected to the Luxembourg government's authentication portal (eAccess), fill in the following information:

  1. your surname and first name;
  2. your email address;
  3. your 13-digit Luxembourg national identification number (matricule).

Then click on the "Register" button".

Step 2 – Confirm your registration

An automatic email (from the email address usermanagement@security.public.lu) is sent to the address you provided.

This email contains a registration confirmation link that is valid for 72 hours.

After clicking on the link, you will be redirected to the "Last step to register in the application" page. To finalise your registration:

  1. accept the general terms and conditions; and
  2. click on the "Register" button.

The registration of your Luxembourg electronic identity card (eID) for MyGuichet.lu is now complete.

You will also receive a letter by post confirming your registration with a government Internet application.

Step 3 – Connecting using an eID and the GouvID mobile app

To connect to MyGuichet.lu with your previously registered eID:

  1. go to MyGuichet.lu; and
  2. click on "Log on to MyGuichet.lu"; and
  3. select the authentication mode "Connect using a mobile device and the GouvID application".

Further information on the use of the GouvID mobile application can be found on the website of the Government IT Centre (CTIE).

After logging in, you can create your private or business eSpace.

Last update