Accessibility

Accessibility statement

The organisation "Guichet.lu" is committed to making its website accessible, in accordance with the law of 28th May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to: Guichet.lu and MyGuichet.lu.

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

This website is partially compliant with the European Standard EN 301 549 and the RGAA version 4, due to the reasons listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Non-compliance with RGAA 4

  • Some visual design elements (for example: thematic icons in SVG format) are not correctly ignored by assistive technologies;
  • Some text or icons, links and input fields are not sufficiently contrasted;
  • The filtering feature for searches, and the indication, in the footer, of the current section being consulted, are only highlighted by colour;
  • In the structure of the site, some link titles (mouseover) do not exactly match the visible title, but the titles alone allow to understand the link's destination;
  • The pages with the search results cannot be differentiated from each other by their title in the browser tab, however, the search criteria are repeated at the top of each page;
  • Input fields for forms: "NACE Code" and "Business permit" do not have a sufficiently explicit label;
  • The NACE Code search page contains several non-conformities: compulsory input field not specified, hierarchy of titles, the visibility of the keyboard focus;
  • Some numbered and unnumbered bullet point lists are not always identifiable as such by assistive technologies; (more particularly in the information pages with the procedures);
  • The headings in the social networking bar which pop up when hovering over the bar in the content pages cannot be hidden using the keyboard;
  • In the contact form, automatic field filling is not available, but autocomplete predictions are suggested by the browser.

We are committed to correct these issues as soon as possible.

Disproportionate burden

  • The office documents available on this website may not comply with the EN 301 549 V2.1.2 standard;
  • We will endeavour to provide you with information on request in order to obtain an accessible alternative;
  • Especially older editorial content may contain non-conformities:
    • lists and badly formatted headings;
    • non-relevant link titles and image alternatives, unidentified language switchers;
    • empty paragraph tags have been inserted to improve readability.
    Nevertheless, this should not prevent access to the information. Retrieving and checking all the pages of the website would represent a workload disproportionate to the expected gain. Particular attention will be paid to this when creating new editorial content;
  • Some interface components have shortcomings when it comes to handling by assistive technologies:
    • on mobile phones, the button to open the menu and the filters;
    • the handling of the carousel;
    • when doing a search, the use of certain filters;
    • in the information pages, the access to other language versions of the forms;
  • The current version of MyGuichet.lu cannot be made accessible at the moment.

Content is outside of the scope of the law of 28 May 2019

  • Downloadable documents provided by third-party administrations are not under our control;
  • All videos published on the website prior to 23 September 2020;
  • All interactive maps are exempted. We will make every effort to keep them identifiable and to ensure that they do not cause any problems;
  • The authentication system by LuxTrust, which is an independent external company.

Preparation of this accessibility statement

This statement was prepared on 11 February 2021. The statements contained in this declaration are accurate and based on an effective conformity assessment of this website with the requirements defined in RGAA 4, such as an assessment conducted by a third-party: Service Information et Presse (SIP).

Control procedure

Websites created under the Renow standardisation reference system are developed within a generic and centralised framework and architecture in accordance with project management processes and the Renow checklist. To guarantee neutrality, we regularly call on accessibility experts to check the compliance of sites or new features.

Each site is evaluated at several stages:

  1. During the design of the content structure.
  2. During the creation of graphic and functional models.
  3. Immediately prior to going live.

Once the site is online, checks are carried out as follows:

  • the editors check access to all new content before it is published;
  • each new functionality of the site is evaluated before it is published.

During evaluations, the site is tested with the most common screen readers, tablets, mobile phones and PCs. It is also tested with different web browsers (compatibility up to 2 versions below the current version).

Contributor competencies

The work procedures include the application of internet guidelines at the various stages of the site's development (writing, management, development).

Our employees have the knowledge and skills required to correctly apply the Internet guidelines.

Feedback and contact information

If you notice a lack of accessibility, please send us an email to accessibilite@guichet.public.lu: please describe your problem and the relevant page. We promise to get back to you within 1 month. In order fix the accessibility issue in a long lasting and reasonable way, the online correction of the accessibility problem will be privileged. If this cannot be done, the desired information will be sent to you in an accessible format according to your wishes:

  • in written form through a document or via email;
  • orally in an interview or over the phone.

Enforcement procedure

In the event of an unsatisfactory response, you have the option of informing the Information and Press Service, which is in charge of the verification of accessibility, via its online contact form, as well as the Ombudsman, mediator of the Grand Duchy of Luxembourg.

This statement is based on the document template defined in the implementing decision (EU) 2018/1523. This template is © European Union, 1998-2020 and is available under the following license: Creative Commons Attribution 4.0 International license.

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