The organisation "Guichet.lu" is committed to making its website accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to: Guichet.lu and MyGuichet.lu.

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

This website is partially compliant with the European Standard EN 301 549 and the RGAA version 4 (General Framework for Improving Accessibility) implementing the standard, due to the reasons listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Non-compliance with RGAA 4

• In the structure of the site, some link titles (mouseover) do not exactly match the visible title, but the titles alone allow to understand the link's destination;
  
• Some numbered and unnumbered bullet point lists are not always identifiable as such by assistive technologies; (more particularly in the information pages with the procedures).
  

We are committed to correct these issues as soon as possible.

Disproportionate burden

• The office documents available on this website may not comply with the EN 301 549 V2.1.2 standard. We will endeavour to provide you with information on request in order to obtain an accessible alternative;
  
• Especially older editorial content may contain non-conformities:
  • lists and badly formatted headings;
    
  • non-relevant link titles and image alternatives, unidentified language switchers;
  • empty paragraph tags have been inserted to improve readability.
  Nevertheless, this should not prevent access to the information. Retrieving and checking all the pages of the website would represent a workload disproportionate to the expected gain. Particular attention will be paid to this when creating new editorial content;
• Some interface components have shortcomings when it comes to handling by assistive technologies:
  • on mobile phones, the button to open the menu and the filters;
  • the handling of the carousel;
  • when doing a search, the use of certain filters;
    
  • in the information pages, the access to other language versions of the forms;
  Nevertheless, this should not prevent access to the information. In addition, these components will be reviewed in a future version to improve the user experience and be fully compatible with accessibility;
• The pages with the search results cannot be differentiated from each other by their title in the browser tab, however, the search criteria are repeated at the top of each page;
• The current version of MyGuichet.lu cannot be made accessible at the moment.

Content not within the scope of the law of 28 May 2019

• Downloadable documents provided by third-party administrations are not under our control;
  
• All videos published on the website prior to 23 September 2020;
  
• All interactive maps are exempted. We will make every effort to keep them identifiable and to ensure that they do not cause any problems;
  
• The authentication system by LuxTrust, which is an independent external company.

Preparation of this accessibility statement

This statement was prepared on 11 February 2021. The statements contained in this declaration are accurate and based on an effective conformity assessment of this website with the requirements defined in RGAA 4, such as an assessment conducted by a third party: Service Information et Presse (SIP). This statement was reviewed on 5 August 2021 following accessibility corrections.

Control procedure

Websites created under the Renow standardisation reference system are developed within a generic and centralised framework and architecture in accordance with project management processes and the Renow checklist. To guarantee neutrality, we regularly call on accessibility experts to check the compliance of sites or new features.

Each site is evaluated at several stages:

1. During the design of the content structure.
2. During the creation of graphic and functional models.
3. Immediately prior to going live.

Once the site is online, checks are carried out as follows:

• the editors check access to all new content before it is published;
• each new functionality of the site is evaluated before it is published.

During evaluations, the site is tested with the most common screen readers, tablets, mobile phones and PCs. It is also tested with different web browsers (compatibility up to 2 versions below the current version).

Contributor competencies

The work procedures include the application of internet guidelines at the various stages of the site's development (writing, management, development).

Our employees have the knowledge and skills required to correctly apply the Internet guidelines.

Feedback and contact information

If you notice a lack of accessibility, send us an email to accessibilite@guichet.public.lu: please describe your problem and the page on which it occurred. We commit to replying to you by email within 1 month at the latest. Within reasonable limits, the correction of the accessibility issue will preferably be carried out online such as to remedy the problem in a sustainable way. Should this not be possible, the information you requested can be made available to you in an accessible format of your choice:

• in writing in a document or email;
• orally in an interview or by phone.

Enforcement procedure

Should the reply be unsatisfactory, you also have the possibility of informing the Information and Press Service (Service information et presse), the body responsible for supervising accessibility, via its online complaint form or the Ombudsman, the mediator of the Grand Duchy of Luxembourg.

This statement is based on the document template defined in the implementing decision (EU) 2018/1523. This template is © European Union, 1998-2020 and is available under the following licence: Creative Commons Attribution 4.0 International licence.