Accessibility

Accessibility statement

The present statement details the accessibility policy, level, and compliance of this site with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies transposing Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of websites and mobile applications of public sector bodies, as well as the Renow framework for the standardisation of the Government of the Grand Duchy of Luxembourg's websites.

The Government IT Centre (Centre des technologies de l'information de l'Etat - CTIE) is committed to making Guichet.lu accessible in compliance with the above-mentioned European law and directive.

The present accessibility statement applies to Guichet.lu based on the model defined by the Commission's Implementing Decision (EU) 2018/1523 of 11 October 2018.

What is web accessibility?

Everyone should be able to easily use and consult the information on a website, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Preparation of this accessibility statement

This statement was prepared on 17 September 2019. It is based on an audit carried out on a representative sample of pages.

Evaluated sample

Compliance status

This site is partially compliant with EN 301 549 V2.1.2, the European standard corresponding to WCAG 2.1 priority level AA (Web Content Accessibility Guidelines) due to non-compliances and exemptions.

Non-accessible content

The contents listed below do not comply with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies, and will be subject to subsequent corrections:

  • certain pages on the site are excessively long. However, in the procedures information pages, an internal summary is made available and usable by all. There are several ways to access the pages and information on this site depending on the user's logic or state of mind. This can make certain transitional pages long but they are structured in a relevant and/or simplified manner.
  • language changes are not indicated on some English, German or Luxembourgish terms.

The contents listed below do not comply with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies, and will not be subject to subsequent corrections:

  • The office documents (pdf) available on this site may not comply with EN 301 549 V2.1.2. However, we will make every effort to ensure compliance of new documents published since 23 September 2018 and, if necessary, contact us so that we can provide you with the information;
  • interfaces and forms that are specific to MyGuichet.lu are not part of this audit because the analysis of the redesign of MyGuichet.lu is still in progress;
  • the authentication system by LuxTrust which is an independent external company.

Exempted content

The following contents do not fall within the scope of the applicable legislation:

  • the office documents available on the site do not necessarily comply with the EN 301 549 V2.1.2 standard, but should it be necessary we will endeavour to bring documents published before 23 September 2018 into conformity;
  • all videos available on the site are available through a player that meets accessibility requirements. We will endeavour to make the content of videos published from 23 September 2020 fully compliant;
  • all interactive maps are exempted. We will make every effort to make them identifiable and to ensure that they do not cause any problems.

Control procedure

Websites created under the Renow standardisation reference system are developed within a generic and centralised framework and architecture in accordance with project management processes and the Renow checklist.

To guarantee neutrality, we regularly call on accessibility experts to check the compliance of sites or new features.

Each site is evaluated at several stages:

  1. During the design of the content structure.
  2. During the creation of graphic and functional models.
  3. Immediately prior to going live.

Once the site is online, checks are carried out as follows:

  • the editors check access to all new content before it is published.
  • each new functionality of the site is evaluated before it is published.

During evaluations, the site is tested with the most common screen readers, tablets, mobile phones and PCs. They are also tested with different web browsers (compatibility up to 2 versions below the current version).

Contributor competencies

The work procedures include the application of internet guidelines at the various stages of the site's development (writing, management, development).

Our employees have the knowledge and skills required to correctly apply the Internet guidelines.

Trouble accessing information?

If you notice an accessibility issue, send us an email at accessibilite@guichet.public.lu, describing your problem and the page on which it occurred.

We commit to replying to you by email within 1 month at the latest. Within reasonable limits, the correction of the accessibility issue will preferably be carried online such as to remedy the problem in a sustainable way.

Should this be impossible, the desired information will be sent to you in an accessible format of your preference:

  • in writing in a document or email; 
  • orally in an interview or by phone.

You also have the possibility of informing the Information and Press Service (Service Information et Presse - SIP), the body responsible for monitoring accessibility, or the Ombudsman, mediator of the Grand Duchy of Luxembourg.

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