European Consumer Centre

The European Consumer Centre Luxembourg (CEC Luxembourg) EIG is part of a network with 30 European Consumer Centres in the European Union, Iceland and Norway (European Consumer Centre Network – ECC-Net).

The European Consumer Centre Luxembourg primarily fulfils the following tasks:

  • inform consumers about European consumer law and European policies on consumption through conferences, information sessions, brochures, etc.;
  • advise consumers in cross border consumer disputes;
  • assist consumers in their cross border consumer disputes with a company registered in another EU Member State;
  • the CEC has been appointed as the contact point for consumers interested in receiving information about services they want to use in another EU Member State.

CEC Luxembourg handles cross-border disputes between consumers and professionals, and informs consumers of their rights and obligations (talks, information sessions, brochures, information stands at trade fairs, midis des consommateurs at the Maison de l'Europe, etc.). It aims to bring about amicable solutions to disputes between consumers and professionals, but does not have the authority to initiate legal proceedings.

The CEC Luxembourg benefits from financial support from the European Commission, the Luxembourg State (Ministry of Consumer Protection) as well as from the Luxembourg Consumer Association (Union luxembourgeoise des consommateurs - ULC).

This mandate given to the EIG (Economic Interest Grouping) to operate as CEC Luxembourg is regularly renewed, and has just been extended for the next 2 years, i.e. for the period from 2022 to 2023 by the Ministry of Consumer Protection that is responsible for CEC Luxembourg. This designation procedure meets the eligibility criteria requested by the European Commission and guarantees the required transparency.

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