European Consumer Centre

The European Consumer Centre Luxembourg (CEC Luxembourg) EIG is part of a network with 29 European Consumer Centres in the European Union, Iceland and Norway (European Consumer Centre Network – ECC-Net).

CEC Luxembourg fulfils several tasks:

  • it supports and advises consumers in cross-border disputes with companies based in other EU Member States;
  • it informs consumers of their rights and obligations through conferences, information sessions, brochures, information stands at trade fairs, midis des consommateurs at the Maison de l'Europe, etc.

CEC Luxembourg aims to bring about amicable solutions to disputes between consumers and professionals, but does not have the authority to initiate legal proceedings. It benefits from financial support from the European Commission, the Luxembourg State (Ministry of Consumer Protection) as well as from the Luxembourg Consumer Protection Association (Union luxembourgeoise des consommateurs - ULC).

This mandate given to the EIG (Economic Interest Grouping) = Groupement d'Intérêt Economique CEC GIE) to operate as CEC Luxembourg is regularly renewed and has just been extended for the next 4 years, i.e. for the period from 2024 to 2028, by the Ministry of Consumer Protection, responsible for CEC Luxembourg. This designation procedure meets the eligibility criteria requested by the European Commission and guarantees the required transparency.

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