The Ministry of Consumer Protection (ministère de la Protection des consommateurs) has authority over disputes arising from airline companies' non-compliance with their obligations in cases of denied boarding, cancellation of flights or delays.
Travellers who wish to file a complaint must first contact the customer service of the airline in question. If the airline's response to the complaint is not provided to the client's satisfaction within 2 months, the complainant should then contact the Ministry of Consumer Protection.
Ministry of Consumer ProtectionMinistry of Consumer Protection271, route d’Arlon
Postal address :
B.P 119 L-2011 Luxembourg