Ministry of Consumer Protection - Air passenger rights

The Ministry of Consumer Protection has authority over disputes arising from airline companies' non-compliance with their obligations in cases of denied boarding, cancellation of flights or delays.

Travellers who wish to file a complaint must first contact the customer service of the airline in question. If the airline's response to the complaint is not provided to the client's satisfaction within 2 months, the complainant should then contact the Ministry of Consumer Protection.

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