MyGuichet.lu mobile application - My administrative procedures where I want, when I want, how I want!

  • Have you booked a restaurant with your friends and forgotten your CovidCheck Certificate at home?
  • You are on the way but quickly want to make an appointment for a COVID-19 PCR test?
  • Have you applied for financial aid for higher education and want to quickly check the status of your application?

Download our new free mobile application MyGuichet.lu, which facilitates access to your online administrative procedures as well as your contacts with Luxembourg administrations and public bodies.

What are the advantages of the new mobile application?

Access your MyGuichet.lu account using a password or one of the biometric features of your smartphone or tablet

Once you have linked your MyGuichet.lu account with the mobile application installed on your smartphone or tablet, you can authenticate yourself using:

  • a unique 6-character password chosen at time of linking the account with the device; or
  • one of the biometric features offered by your smartphone or tablet (facial recognition or fingerprint).

This means that you no longer need to log in using double authentication with your LuxTrust product every time.

Add attachments to your active procedures directly from your smartphone or tablet

With the MyGuichet.lu mobile application, you can add attachments to your active procedures directly from your smartphone or tablet, simply by using the camera on your mobile device.

The mobile application first converts the photo into a PDF and then attaches it to your procedure.

This feature is particularly useful if you are unable to scan the required supporting documents for your procedure in any other way. You can of course also add a document in PDF format that is already stored on your smartphone or tablet.

Easily view and download your CovidCheck Certificates
CovidCheck.lu

Have you been vaccinated, tested negative or have you recovered from COVID-19? Then you can view your CovidCheck Certificates - wherever and whenever you want - in PDF format via the MyGuichet.lu mobile application on your smartphone or tablet.

The CovidCheck Certificates of your minor children registered at the same address as you can also be found there.

For more information on viewing your CovidCheck Certificates in the mobile app, see our step-by-step tutorial.

Making an appointment has become even easier

Making an appointment has become even easier

With the new mobile application, making an appointment via MyGuichet.lu is even easier thanks to the pre-filling of the procedure with data from authentic sources in your private eSpace.

Once you have linked your MyGuichet.lu account with the mobile application, you no longer need to log in using double authentication with your LuxTrust product every time to benefit from the pre-filling of your procedures.

As a first step, the mobile application will enable you to make an appointment:

See your messages to and from different administrations directly in the mobile application

The MyGuichet.lu mobile application allows you to access the messages (requests for information, additional information, etc.) exchanged with administrations and public bodies within the framework of your online procedures - wherever and whenever you want, directly on your smartphone or tablet.

But that's not all: for example, if you have made an appointment for a COVID-19 PCR test or vaccination via our mobile app, you can also view and download your appointment confirmation directly to your smartphone or tablet.

The same applies to documents for which you have activated the eDelivery function, i.e. emails received from:

  • the Luxembourg Inland Revenue (ACD);
  • the Customs and Excise Agency (ADA);
  • your health insurance fund;
  • the Children's Future Fund (Zukunftskeess).
Follow the status of your active procedures directly in the mobile application

If you have created a procedure via MyGuichet.lu, you can consult its status at any time using the mobile application. This way, you can see whether your procedure is in preparation, sent, to be corrected or closed.

You will also find the details of all your procedures, such as:

  • the title;
  • the reference number;
  • the creation date;
  • the history;
  • the supporting documents.

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