As part of the SME Packages – Service support programme, you will receive individualised assistance for identifying practical solutions to build customer loyalty. The SME Packages – Service enables you to offer a customer experience adapted to their expectations and is based on the following packages:

• Atmosphere: the customer journey, the atmosphere of your retail space, etc.;
• Customer relationship: understanding your clients’ needs, providing a personalised service, interacting with them and adopting the right attitude;
• Products: harmony between your offer, your target market, and the cost-to-quality ratio of your goods and services, etc.

Who is concerned

Any company that:

• has a business permit issued by the General Directorate for Small and Medium-Sized Enterprises of the Ministry of the Economy;
• meets the conditions for SMEs in terms of staff, annual turnover and annual balance sheet;
• has its registered office in Luxembourg.

Preliminary steps

Companies interested in SME Packages – Service must first contact the House of Entrepreneurship of the Chamber of Commerce or the eHandwierk department of the Chamber of Skilled Trades and Crafts (for craft companies).

Costs

To benefit from the SME Packages – Service programme, companies must carry out a project worth between EUR 6,650 excl. VAT and EUR 25,000 excl. VAT.

How to proceed

Amount of aid

The amount of financial aid granted by the General Directorate for Small and Medium-Sized Enterprises of the Ministry of the Economy for the implementation of the solution is a fixed amount of EUR 6,000 excl. VAT.

Companies will be reimbursed after the package is in place.

Procedure

Pre-analysis of your current situation

Make an appointment with the House of Entrepreneurship of the Chamber of Commerce or with the eHandwierk department of the Chamber of Skilled Trades and Crafts (for craft businesses) for a pre-analysis of your current service situation to identify priority actions.

Definition of your package and choice of service provider

You choose your package and the provider that best meets your expectations. Together, you define a quote of between EUR 6,650 excl. VAT and EUR 25,000 excl. VAT.

Submitting and reviewing your application

Your application for financial aid is completed by a House of Entrepreneurship adviser or by an eHandwierk adviser for craft businesses.

The General Directorate for Small and Medium-Sized Enterprises of the Ministry of the Economy analyses and decides on your application.

Implementation of the package

The service provider identifies areas for improvement and suggests practical ways to improve the customer experience, based on the abovementioned areas.

Assessment of your package

Once the service provider has finished providing support, an evaluation meeting will determine your level of satisfaction and savings made. At that point, the application process will be deemed closed.

Your voucher

You pay the final bill to the provider. The General Directorate for Small and Medium-Sized Enterprises of the Ministry of the Economy will provide you with a grant amounting to EUR 6,000.

Good to know

Watch the video of the Ministry of the Economy on the SME Packages – Service support programme.

Who to contact

FOR ALL BUSINESSES WITH THE EXCEPTION OF THE CRAFT SECTOR (commerce, Horeca, services, liberal professions, etc.)

FOR BUSINESSES IN THE CRAFT SECTOR