Private security and surveillance activities - special accreditation

In order to carry out private security and surveillance activities, applicants must hold, besides the business permit for traders, a special written permit (called "security accreditation" - "agrément de gardiennage") from the Ministry of Justice.

The conditions to obtain the accreditation vary depending on the security and surveillance activity planned, namely:

  • surveillance of movable or immovable property;
  • alarm response centre;
  • transport of cash or valuables;
  • protection of persons.

If several security and surveillance activities are planned, the conditions are accumulated and have to be met jointly.

Applications for a security accreditation must be submitted to the arms and security service (Service Armes et Gardiennage) of the Ministry of Justice.

Who is concerned

The professional security and surveillance activity includes:

  • surveillance of movable and immovable property, which consists in ensuring the security of movable and immovable property, either through the presence of a guard or by technical means connected to a surveillance centre, and initiating an appropriate intervention in the case of an unauthorised entry into the buildings concerned;
  • operating an alarm response centre, which consists in the permanent monitoring of alarm systems and guaranteeing an immediate intervention if an alarm is triggered;
  • professional transport of cash or valuables in Luxembourg;
  • protection of persons, which consists in preserving, full-time or at determined periods, the physical safety of persons, in their homes as well as during trips, and to protect them in case of an attack.

Prerequisites

Surveillance of movable or immovable property

To be granted an accreditation for the surveillance of movable or immovable property, applicants must have:

  • at least 3 company cars;
  • a team of at least 15 surveillance agents under contract;
  • a dispatch station fitted with a vault which must be under constant surveillance.

Alarm response centre

To be granted an accreditation for an alarm response centre, applicants must have:

  • at least 3 company cars;
  • a team of at least 20 agents;
  • a fortified dispatch centre:
    • fitted with a mantrap (double door) with reinforced doors;
    • constantly monitored by at least 2 guards;
    • equipped with a generator, as well as radio and phone equipment allowing to contact law enforcement in any circumstance.

Transport of cash or valuables

To be granted an accreditation for the professional transport of cash and valuables, applicants must have:

  • at least 3 company cars;
  • 3 vans;
  • a team of 20 agents;
  • a fortified dispatch centre:
    • fitted with mantrap with reinforced doors;
    • equipped with protected premises for the loading and unloading of the vans and sheltered from the sight of third parties;
    • fitted with a vault allowing to safely keep the cash or valuables which cannot immediately be transported to their destination;
    • physically monitored at all timed by at least 2 guards;
    • in direct liaison with the alert centre of the Grand Ducal Police through a special line;
    • equipped with a generator, as well as radio and phone equipment allowing to contact law enforcement in any circumstance;
    • equipped with a monitoring system allowing to continuously track the position of the various vans within a 75 kilometer radius at least.

Protection of persons

To be granted an accreditation for the protection of persons, applicants do not need to comply with any specific technical conditions.

Preliminary steps

Before submitting an application for accreditation for private security and surveillance activities to the Ministry of Justice, applicants must hold a business permit for traders issued by the Ministry of the Economy.

How to proceed

Documents to be submitted with the application

The following documents and information must be attached to the application for special accreditation:

  • surname(s), first name(s), place and date of birth, nationality, profession and address of the applicant;
  • for companies: company name or trading name, form of company and registered office, as well as the surnames, first names, place and date of birth, nationality, profession and address of the directors, managers and administrators;
  • a copy of the business permit issued by the Ministry of the Economy;
  • a recent extract from the Trade and Companies Register (Registre de Commerce et des Sociétés- RCS);
  • a detailed description or the projected activities;
  • technical means at the applicant's disposal;
  • the list of hired staff (surnames, names, date and place of birth, nationality and address), adding for each person:
    • a curriculum vitae;
    • a recent extract from the criminal record (in Luxembourg and, for cross-border workers, in the country of residence);
    • a copy of their identity card;
  • a curriculum vitae, extract from the police records (in Luxembourg and, for cross-border workers, in their country of residence) and a copy of the identity card of the directors, managers and administrators;
  • the detailed aspect of the uniform worn by the staff (detailed description of its components, with supporting colour photos). The uniform must be designed in such a way that it can not be confused with the uniform worn by law enforcement;
  • a specimen of the identification card (badge) worn by the staff, which must include:
    • a photo of the concerned agent;
    • their surname and first name;
    • the name, address and phone number of the employer;
    • for legal persons, the indication that it is a private security and surveillance company;
  • service protocols;
  • in the case of a company:
    • a copy of the articles of assiciation;
    • a recent extract from the Trade and Companies Register (Registre de Commerce et des Sociétés - RCS).

Private security and surveillance staff

Staff recruitment must be approved by the Minister of Justice.

The agent can not be hired if:

  • he is less than 18 years old;
  • he does not comply with the required conditions of professional integrity;
  • he carries out activities deemed incompatible with his missions.

The staff must wear an identification card during their missions and must show it upon request to law enforcement agents.

In the case of agents responsible for the surveillance of movable or immovable property:

  • the agents placed inside the premises to protect and the agents on patrol must wear company uniforms;
  • patrol agents must be equipped with a radio system connected to the dispatch centre or, at least, a mobile phone.

Regarding the transport of cash or valuables:

  • agents on duty inside the vans must wear company uniforms;
  • agents circulating in company cars must be equipped with a radio system connected to the dispatch centre, as well as a mobile phone.

Company protocols

Company protocols are a document containing all the general provisions useful to the operation of the business and are a reference manual for the staff in case of difficulties.

This document must contain, among other information:

  • the obligations arising from professional secrecy;
  • principles of self-defense;
  • instructions regarding the agent's behaviour during his mission;
  • the internal organisation and appointment of supervisors;
  • the contact person in the case of problems;
  • instructions of use regarding the uniform and identification card;
  • the obligation to inform law enforcement when noting a criminal offence in the framework of the security and surveillance activities;
  • in firearms are carried, the instructions on the granting, use and return of these firearms, as well as the obligation to participate in regular shooting practice.

Company protocols must be approved by the Minister of Justice, who may require the insertion of any other provision he deems necessary for the execution of the projected activities.

All modifications to company protocols must first be approved by the Minister of Justice.

Company protocols must also include provisions specific to the planned activity:

  • surveillance of movable or immovable property:
    • the regulations on how to keep and return the keys to the movable or immovable property protected;
    • protocol to be followed in case of temporary storage of valuable objects in the vault;
  • alarm response centres:
    • provisions regarding the opening of the mantrap, the selection of persons authorised to enter the dispatch centre, and the missions and rotation of the personnel on duty in the centre;
    • permanent control mechanisms of the patrol agents;
    • precise instructions on how to handle alarms received;
    • assignment of a person responsible for the conservation of the plans of the surveillance systems installed and of the technical keys which must be kept in a safe;
    • protocol to follow for the consultation of plans and the temporary withdrawal of the technical keys;
  • transport of cash and valuables:
    • protocols regarding:
      • the opening of the mantrap;
      • the selection of the persons authorised to enter the dispatch centre;
      • the missions and rotation of the staff on duty in the centre;
      • the controls regarding the vault;
      • the operations of loading, unloading and parking of the vans;
    • all required instructions regarding transport activities;
      • the assignment of drivers, security guards and the person responsible for the itinerary;
      • observation and prevention recommendations;
      • security measures to observe when loading and unloading the vans;
      • directives regarding the collaboration with law enforcement in order to secure the itineraries and ensure the efficient protection of the money and valuables transported in case of an attack;
      • protocol to follow to respond to different types of aggression.

Accreditation validity

The accreditation is issued for a duration of 5 years and can be renewed upon request for another 5 years.

Each change concerning the board of directors, the management and the administration must be communicated to the Ministry of Justice.

Cessation of activity

In the case of a voluntary cessation of activity, the holder of the specific accreditation for security and surveillance activities must notify the Minister of Justice and all his clients by registered letter of his intent to cease his activity at least one month prior to the date set for the cessation of business.

Who to contact

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