The quality label "Wëllkomm" is an initiative by the Ministry of the Economy in collaboration with Horesca. It is aimed at all drinking establishments (cafés, bars, pubs, etc.) whether they serve alcohol or not.
The label's objective is to improve the image of said sector of activity by promoting the quality of local establishments as well as their services in order to create a selection criterion for persons who intend to visit a drinking establishment.
Holders of the label commit to respect the quality conditions established by the label's charter in the following areas:
The label is addressed at business operators of:
When they become a member of the quality label "Wëllkomm", operators of drinking establishments can:
With regard to service and reception, operators of drinking establishments have to:
In order to obtain the label, operators of drinking establishments have to:
In order to support sustainable development, drinking establishment must:
The "Wëllkomm" label is free of charge for Horesca members.
The fee for non-members is EUR 50 per year. The invoice will be sent as soon as the official charter has been signed.
In order to obtain the "Wëllkomm" label, operators of drinking establishments have to complete, sign and return the membership form for the quality charter "Wëllkomm" to the secretariat at the Horesca.
After having joined the charter, operators of drinking establishment are required to take a 3-hour training whose goal is to:
After the training, a complete file with all the information provided is given to each member.
Within the framework of the application for membership to the quality charter "Wëllkomm", operators of drinking establishments who intend to carry out investment projects for their establishment may benefit from investment aid.
They have to submit an application for investment aid and indicate the following (among other things):