It is awarded to tourist establishments or events for their accessibility and hospitality efforts to meet the needs of all visitors, including visitors with disabilities.
To receive the label, interested companies must meet certain basic requirements in terms of architectural accessibility and hospitality.
Who is concerned
The "EureWelcome" label is granted to service providers in the tourism, leisure and commerce sectors for their special efforts in terms of accessibility and hosting of visitors, including persons with disabilities.
Surroundings of the tourist site
The surroundings of the site must have:
- a private parking or a parking space reserved for disabled persons within a 100 meter radius at the most (except for sites with difficult terrain);
- a barrier free access to the entrance (e.g. no high sidewalks).
Entrance to the tourist site
The entrance to the site:
- must not have steps (maximum height of doorstep is 2.5 cm);
- must have a door with a minimum width of 80 cm in order to offer free access to people with reduced mobility.
Interior of the tourist site
Inside the site:
- the minimum width of the doors must be 80 cm;
- the minimum width of the corridors must be 80 cm;
- the minimum width between the pieces of furniture must be 80 cm (or it must be possible to move the furniture if needed).
The interior of the site cannot have steps or must be equipped with an elevator.
Bathrooms and toilets
Bathrooms and toilets are specific rooms that must be fitted out with:
- enough room (at least 1.5 meter in diameter) so as to be able to move around with the door closed;
- seating assistance devices (a stool or folding seat) in the shower.
All accessibility criteria are available online.
How to proceed
Application for the "EureWelcome" certification
Interested businesses must fill out an application for the "EureWelcome" label and send it to the national information and meeting centre for disabilities "Info-Handicap" at the following address:
65, avenue de la Gare
Evaluation of accessibility
Each establishment that has applied will receive the "EureWelcome" label provided a qualified inspector has deemed it to be compliant with the accessibility criteria in force.
The "EureWelcome" label may be granted to establishments that do not yet fully meet the criteria in force, provided the service provider shows the will to compensate for the possible shortcomings by giving a respectful welcome to visitors and paying particular attention to people with special needs.
The certification cost for obtaining the label is calculated based on the amount of work time necessary to complete the evalutation, i.e. EUR 300 (basic price for a tourist site requiring an on-site evaluation of maximum 2 hours).
This amount includes:
- an inspection of the premises;
- a detailed technical description of the site's accessibility;
- a 2-hour training of the staff regarding the reception of visitors with special needs.
If, for any reason, it is not possible to organise such a training, the cost for obtaining the label is EUR 200 (for an on-site evaluation of maximum 2 hours);
- the publication of the establishment's information on the website www.welcome.lu, on other cultural and tourist websites recognised at national, interregional and European levels, as well as in brochures.
The label is valid for one year. Every year, the manager of the site will be contacted in order to renew his annual subscription for the amount of EUR 50.
The label may be withdrawn at any moment if the information gathered on the site is not valid anymore.
Forms / Online services
Who to contact
General Directorate for Tourism - financial aid for camp sites, lodges and the hotel industry / tourism infrastructures / EureWelcome label19 - 21, boulevard Royal
BP 86, L-2937
Phone : (+352) 247-84751Fax : (+352) 47 40 11(+352) 247-84751 firstname.lastname@example.org General Directorate for Tourism - financial aid for camp sites, lodges and the hotel industry / tourism infrastructures / EureWelcome label Path to General Directorate for Tourism - financial aid for camp sites, lodges and the hotel industry / tourism infrastructures / EureWelcome label