In order to continue to support employees impacted by the Covid-19 health crisis, the Ministry of Labour, Employment and the Social and Solidarity Economy has introduced a new measure, the voucher for continuing training in digital skills.
The voucher for free training in digital skills has a maximum worth of EUR 500 (including all taxes) per employee and can be offered to any employee who was on short-time work between 1 January 2021 and 31 March 2021.
With this voucher, employees who were on short-time work between 1 January 2021 and 31 March 2021, can take part in online training courses (e-learning).
Who is concerned
The new measure applies to all employees who were on short-time work between 1 January 2021 and 31 March 2021.
Eligible training courses
E-learning continuing training courses in the field of 'Digital Skills' are offered by partner training centres that are approved by the Ministry of Education, Children and Youth.
These are online training courses designed to enable applicants to train at a distance whenever they want (e-learning), without having to travel to the training venue and without the physical presence of a trainer.
The training courses must cover at least one of the following themed categories:
- information: searching, collecting, organising, analysing and storing information;
- communication: using electronic communication channels, sharing information and content, collaborating using digital tools, simplifying interaction with other groups of users, or promoting inter-cultural awareness;
- creation of content: creating and editing digital content (texts, illustrations, photos, videos, etc.);
- security: protecting privacy, data and identity, implementing security measures to create a secure, sustainable IT environment;
- problem-solving: using digital products efficiently and creatively in order to solve problems.
The training course selected may not exceed a maximum of 2 days or 16 hours of classes.
The training courses followed as part of the 'Digital Skills' continuing training project under this agreement cannot under any circumstances be considered as professional training or rehabilitation measures organised by the employer or the State. People on short-time work are therefore not entitled to benefit from the increased compensation rate (Articles 3 and 4 of the Grand Ducal regulation of 15 September 1975).
To be able to benefit from continuing training in the field of Digital Skills, applicants must be employees on short-time work in a company that:
- is established in the Grand Duchy of Luxembourg;
- holds a business permit granted by the competent authority;
- has had the benefit of the short-time working scheme in the context of the Covid-19 pandemic between 1 January 2021 and 31 March 2021.
Applications must be made by the employee via MyGuichet.lu.
It will only be possible to obtain a voucher for a training course in Digital Skills until the end of 2021.
The continuing training voucher can be used up to 31 December 2021.
The e-learning courses available to applicants are free of charge up to the maximum amount of EUR 500 (incl. tax). If the price of the training course is exceeding EUR 500 incl. tax, the amount in excess will be billed directly to the beneficiary of the voucher by the training centre. The Ministry cannot be held liable for the payment of the amount in excess.
How to proceed
Filing an application
The letter containing the code (OTP) for requesting the "Digital Skills" training voucher is sent by post to the address indicated in the National Registry of Natural Persons.
Applications to receive a voucher for continuing training in Digital Skills must be made by the employee via the platform at MyGuichet.lu. The procedure does not require a LuxTrust means of authentication.
View the tutorial on how to apply for an online training voucher via MyGuichet.lu:
The applicant should select a training course from the list of courses available in the PDF documents below, and click on the link "Cliquez ici pour obtenir votre bon personnel pour une formation "digital skills":
The applicant should then give the personal details requested:
- the code of the voucher received by post (a voucher has been sent to each employee);
- last name(s) and first name(s);
- Luxembourgish 13-digit identification number ('matricule');
- their email address;
- their nationality;
- sector of activity in which the applicant works;
- level of education.
When applying online via MyGuichet.lu, the applicant is required to check whether the information entered under "Training course selected" corresponds to the training they have chosen. If the information entered does not correspond to their choice, they must:
- cancel the current application; and
- make a new application.
The voucher, bearing an electronic signature, will be sent automatically by email. In principle, the voucher will be sent within 15 minutes from the submission of the application. If after 30 minutes the voucher has not been received at the email address indicated, it is recommended to check the spam folder.
The 'Digital Skills' training voucher carries a GouvCheck QR code. This QR code makes it possible to check that the training voucher and all the information on the document are genuine.
To check that the 'Digital Skills' training voucher is genuine, you need to:
- download the mobile app:
- from the App Store;
- from Google Play
- from the App Store;
- open the app on a smartphone or tablet that incorporates a camera;
- scan the QR code on the training voucher.
If the app confirms that the QR code is valid and the information shown corresponds to that listed on the document, the document is genuine and has been issued by an official body.
The voucher (issued in French) contains the following information:
- the employee's national identification number;
- the employee's surname and first name;
- the name of the training centre;
- the date of issue.
Any employee who benefited from the part-time working scheme between 1 January 2021 and 31 March 2021 will be able to claim one voucher for continuing training in Digital Skills.
Participating in the training
Once the employee has received the voucher, he/she should contact the training centre selected and present the voucher.
The training centre must:
- make sure that the voucher is genuine and valid using the GouvCheck app;
- check that the voucher has been issued to the employee wishing to enrol (ID check) and for the training centre concerned.
The training centre may only offer one training course per voucher.
Employees may follow training courses in the same month the voucher is issued, or at a later date, provided it is before 31 December 2021.
Certification on completion of training
At the end of the course, the training centre will give the applicant an attestation of participation indicating:
- name of the employee;
- the duration of the training course;
- the training course selected;
- the employee's attendance rate;
- the date of issue.
The training centre sends a copy of the attestation of participation to the Ministry of Labour, Employment, the Social Economy and Solidarity.
Refund of the voucher
Once the course has been completed, the training centre claims a refund from the Ministry of Labour, Employment, the Social Economy and Solidarity, giving details of:
- the name of the training course;
- the date;
- the reference number of the voucher;
- and the name of the employee who followed the training course.