Booking an appointment online with the Customs and Excise Agency
Last update
It is now possible to make an appointment online with one of the customs offices of the Customs and Excise Agency (Administration des douanes et accises - ADA) using MyGuichet.lu.
Who is concerned
Any person wishing to make an appointment in one the offices of the Customs and Excise Agency (Luxembourg-Howald and Diekirch).
Costs
Booking an appointment online is free of charge.
It should be noted that the applications submitted to the Customs and Excise Agency (ADA) are subject to a fee.
How to proceed
Filing an application
The applicant can make an appointment online using MyGuichet.lu. This can be done without using LuxTrust authentication.
Applicants must first accept the processing of their personal data for the purpose of booking an appointment by checking the relevant box.
The applicant must indicate if they are:
- a natural person; or
- a taxable person subject to VAT.
Then, the applicant indicates in the case of an application for:
- a natural person:
- their contact details:
- first and last names;
- if available, their 13-digit Luxembourg identification number (matricule), otherwise, their date of birth;
- email address and telephone number;
- their contact details:
- a taxable person subject to VAT:
- name of the company;
- VAT number;
- email address and telephone number.
The applicant selects:
- the reason for the application, i.e.:
- a request for a vignette 705; or
- a request for a licence to serve/sell alcohol ('Schanklizenz'); or
- other: applicants who choose 'Autre' must give the reason for requesting an appointment;
- a request for a vignette 705; or
- the customs office to which they wish to go for the appointment :
- Centre (Howald);
- North (Diekirch);
- the date and time of their appointment among the proposed time slots.
Please note: Depending on the time slots available, it is possible to select an appointment for the same day.
The applicant must validate their choice by clicking on 'Next step'.
Supporting documents
In addition and depending on the request, the applicant must bring supporting documents to the appointment. The required supporting documents can easily be found by consulting:
- the conditions regarding the issue of the 'vignette 705' on the customs and excise portal;
- the explanatory information page on drinking establishment and the alcohol licence ('Schanklizenz').
The administration's response
After having validated the appointment, applicants will receive an appointment confirmation by email.
This document indicates:
- the date and time of the appointment;
- the contact details of the applicant;
- the appointment reference number.
Obligations
The applicant certifies:
- that the data provided is correct and truthful;
- that they do not have other appointments scheduled for the same type of request.
The applicant and accompanying persons must wear a mask as soon as they enter the premises of the Customs and Excise Agency.
Cancellation of an appointment
Appointment cancellations can be made online using MyGuichet.lu.
To cancel an appointment online, the applicant must indicate:
- the appointment reference number;
- their contact details: the same as those indicated when making the appointment (surname, first name, address, etc.).
Online services and forms
Appointment booking
Who to contact
Customs and Excise Agency
-
Customs and Excise Agency (ADA)
- Address:
-
22, rue de Bitbourg
L-1273
Luxembourg
Luxembourg
B.P. 1605, L-1016 Luxembourg
- Phone:
- (+352) 28 18 28 18
- Fax:
- (+352) 28 18 92 00
- Email address:
- douanes@do.etat.lu
- Website:
- https://douanes.public.lu/fr.html
-
Customs and Excise Agency (ADA) Customs Office – Diekirch North
- Address:
-
2, rue Clairefontaine
L-9290
Diekirch
B.P. 77, L-9201 Diekirch
- Phone:
- (+352) 81 70 45 1
- Fax:
- (+352) 81 70 45 71
- Email address:
- CentreDouanierNord@do.etat.lu
-
Customs and Excise Agency (ADA) Customs Office - Luxembourg-Howald
- Address:
-
1, rue in Bouler (Croix de Gasperich)
L-1350
Luxembourg
B.P. 1122, L-1011 Luxembourg
- Phone:
- (+352) 28 18 44 99
- Fax:
- (+352) 28 18 41 00
- Email address:
- BRLuxembourg@do.etat.lu
Open Ferme à 17h00
- Thursday:
- 8h00 à 17h00
- Friday:
- 8h00 à 17h00
- Saturday:
- Closed
- Sunday:
- Closed
- Monday:
- 8h00 à 17h00
- Tuesday:
- 8h00 à 17h00
- Wednesday:
- 8h00 à 17h00
-
Customs and Excise Agency (ADA) Central Office
- Address:
-
3, rue des Prés
L-7561
Mersch
B.P. 182, L-7502 Mersch
- Phone:
- (+352) 27 48 84 88
- Fax:
- (+352) 27 48 83 00
- Email address:
- caisse.centrale@do.etat.lu
Open Ferme à 17h00
- Thursday:
- 8h00 à 17h00
- Friday:
- 8h00 à 17h00
- Saturday:
- Closed
- Sunday:
- Closed
- Monday:
- 8h00 à 17h00
- Tuesday:
- 8h00 à 17h00
- Wednesday:
- 8h00 à 17h00
-
Customs and Excise Agency (ADA) Customs and Excise Directorate – Disputes and Cooperation Department
- Address:
-
22, rue de Bitbourg
L-1273
Luxembourg
B.P. 1605, L-1016 Luxembourg
- Phone:
- (+352) 28 18 28 18
- Fax:
- (+352) 28 18 92 00
- Email address:
- cashcontrol@do.etat.lu
-
Customs and Excise Agency (ADA) The eDouane (eCustoms) Helpdesk
- Address:
- Phone:
- (+352) 28 18 20 00
- Fax:
- (+352) 28 18 92 01
- Email address:
- servicedesk@do.etat.lu
-
Customs and Excise Agency (ADA) Licensed Premises Service
- Address:
-
Centre douanier Luxembourg-Howald Croix de Gasperich - 1, rue in Bouler
L-1350
Luxembourg
B.P. 1122, L-1011 Luxembourg
- Phone:
- (+352) 28 18 44 88
- Fax:
- (+352) 28 18 41 50
- Website:
- https://douanes.public.lu/fr.html
-
Customs and Excise Agency (ADA) Service Vignette 705
- Address:
- Luxembourg
- Phone:
- (+352) 28 18 44 99
- Email address:
- vehicules@do.etat.lu
-
Customs and Excise Agency (ADA) Revenue Office Bettembourg
- Address:
-
Terminal Intermodal - Z.A.E. Wolser E, 100
L-3434
Dudelange
B.P. 39, L-3201 Bettembourg
- Phone:
- (+352) 28 18 55 99
- Email address:
- BRBettembourg@do.etat.lu
-
Customs and Excise Agency (ADA) Customs and Excise Directorate - National and International Cooperation Department
- Address:
-
22, rue de Bitbourg
L-1273
Luxembourg
B.P. 1605
- Phone:
- (+352) 28 18 22 21
- Fax:
- (+352) 28 18 22 84
- Email address:
- cashinfo@do.etat.lu
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Related procedures and links
Procedures
Links
Further information
sur le Portail des douanes et accises
