Social support initiatives are solidarity actions aimed at resident populations who find themselves in a financially fragile situation. The social welfare aid implemented is only intended to provide the disaster victims who have their main residence at the place of the disaster with the necessary basic equipment and necessities.
Who is concerned
The aid is for the persons affected who have their main residence at the place of the disaster and who are in a financially fragile situation.
Applications must be submitted by 1 November 2019 at the latest.
How to proceed
Filing an application
Applications for social welfare aid have to be submitted to:
Fax: 26 20 37 54
Email : firstname.lastname@example.org
Different documents must be submitted together with the application:
- a copy of the payslips for wages or salaries, respectively account statements of allowance payments for each member of the household and/or the income tax statement for 2018;
- a copy of the letter from the insurance;
- for commonholds:
- a copy of the letter from the insurance regarding the commonhold;
- the breakdown of the costs regarding the commonhold and detailed information on the ownership interests.
- where applicable: documents regarding maintenance/support payments;
Several optional supporting documents may be attached to the application:
- copies of receipted invoices and/or quotations;
- photos of the damages.
For commonholds, applications submitted jointly are not admissible. They have to be submitted individually by each owner having their main place of residence in the building.
Amount of aid
The amount of aid is depending on:
- the extent and nature of the damages;
- the household's financial situation;
- the number of dependent persons in the household.
Expenses not covered
The following are not taken into account when assessing the damages:
- the insured damages;
- the following goods:
- motor vehicles, bicycles;
- secondary residences and/or rented out property;
- caravans and mobile homes;
- accessory kitchen and bathroom equipment;
- luxury goods;
- art objects;
- sports and leisure equipment;
- garden sheds, greenhouses, plantations, fruit trees;
- saunas, swimming pools, solariums;
- cellar furniture.
Psycho-traumatic support measures
In addition to the financial aid measure, the Ministry of Family Affairs, Integration and the Greater Region also offers psycho-traumatic support measures to the victims of the natural disaster in the South of Luxembourg.
The permanent psycho-traumatic support team (groupe permanent d’encadrement psycho-traumatologique - GPEPT) consists of experts with extended training and experience in the field of human care and more particularly in the fields of psychotherapy and psychotraumatology.
The GPEPT ensures, among other tasks, the medium and long-term psychotherapeutic and socio-educational support of victims of collective disasters with traumatic consequences.
In the event of need, the persons concerned may contact the secretariat of the “Solidarity” division at the Ministry of Family Affairs, Integration and the Greater Region (Tel: (+352) 247-86523 / email: email@example.com).
Forms / Online services
Who to contact
Ministry of Family Affairs, Integration and the Greater Region12-14, avenue Emile Reuter
Phone : (+352) 247 86500Fax : (+352) 247 86570
Mediation Committee for Over-indeptedness
Grand-Duché de Luxembourg
Postal address :
Integration Department - Welcome and Integration Contract (CAI)5, rue Carlo Hemmer
Phone : 8002-6006 (free helpline CAI)