Registering with the National Employment Agency (Agence pour le développement de l’emploi – ADEM) as a jobseeker gives a person access to:

• help and guidance in their search for a job; and
• a range of services geared specifically towards jobseekers.

Registration with ADEM is a precondition for obtaining a range of monetary benefits paid by ADEM or other organisations.

Who is concerned

The following categories of persons may register as a jobseeker:

• unemployed persons seeking a job;
• people who are already employed but who are looking for a new job;
• unemployed persons receiving unemployment benefits in their country of residence;
• self-employed workers;
• young people who have recently completed their studies or training.
  

However, to be eligible to register with ADEM, they must fulfil the conditions for working in Luxembourg and be available to work.

Prerequisites

Circumstances prompting a person to search for a job

A person can enrol as a jobseeker following:

• dismissal;
• termination of a working relationship for various reasons (end of a fixed-term employment contract, resignation, termination of an employment contract, etc.);
• cessation of business or bankruptcy, in the case a self-employed worker;
• completion of studies, in the case of young people.

 

How to proceed

Registering as a jobseeker

Persons who would like to register as a jobseeker should not directly go to one of ADEM’s regional offices.

There are 2 options.

Online registration via MyGuichet.lu

By using the MyGuichet.lu procedure (see 'Online services / Forms'), the applicant benefits from step-by-step support in the registration process, with the possibility of:

• providing information on their profile;
• indicating the criteria of their job search;
• directly uploading the documents needed for the registration.

By registering online, the applicant also has the possibility:

• of benefitting from pre-filling of the procedure provided they already have a private eSpace on MyGuichet.lu);
• of interrupting and resuming the procedure at any time.

Once the application has been sent to ADEM, the applicant will receive a letter inviting them to an initial meeting with their future referring guidance counsellor, who will be their contact for their job search.

The letter will also contain the 'Jobseeker's Handbook', as well as other useful and necessary information to ensure optimal support from ADEM.

Registration by telephone

First of all, the applicant must:

• call ADEM's Contact Centre at (+ 352) 247-88 888); or
• complete the contact form on the ADEM website.

A telephone appointment will be proposed to finalise the registration. All documents necessary for registration should be sent by email.

As soon as the registration is finalised, jobseekers receive an invitation for a first meeting with their future guidance counsellor, who will be their contact person for the job search.

They also receive the 'Jobseeker's Handbook' by post, which contains all necessary and useful information, as well as various documents to be filled in, to ensure optimal support from ADEM.

Inablility to make an appointment with ADEM

Jobseekers must immediately inform the ADEM Contact Centre at (+ 352) 247-88 888 if an appointment has to be cancelled at the last moment for a valid reason.

Jobseekers’ rights and responsibilities

Every jobseeker is required to sign a cooperation agreement with ADEM. The agreement formalises the commitments made by the jobseeker and those made by ADEM.

Based on the jobseeker’s profile, ADEM may also propose a complementary action plan.

ADEM undertakes to:

• provide jobseekers with guidance and support while they look for a new job;
• provide jobseekers with advice on establishing a viable job-search plan;
• inform jobseekers about employment measures and training opportunities suited to their profiles, and organised to facilitate their integration or reintegration into the job market.

Once registered with ADEM, jobseekers gain access to all of ADEM’s services, namely:

• personal supervision and guidance from a counsellor, to assist in the search for a job;
• exclusive access to JobBoard offers during the first 7 days of their publication and the possibility to submit applications with a candidate profile that can be consulted by employers;
• participation in job integration and training programmes (which fit their profile);
• access to computers and assistance with producing a CV, through Club Emploi (Job Club);
• access to financial aid and unemployment benefit (depending on their profile).

In exchange, the jobseeker undertakes to:

• actively look for a job on their own (respond to job advertisements, send unsolicited applications, look for jobs on JobBoard, upload their CVs to JobBoard, etc.);
• provide their guidance counsellor with an up-to-date Curriculum Vitae (CV);
• take the steps recommended by their guidance counsellor and, where applicable, comply with the action plan they have put in place;
• respond quickly and conscientiously to instructions from ADEM;
• attend sessions with their guidance counsellor, in person, at regular intervals set by ADEM, as well as any other appointments arranged by ADEM, at the arranged date, time and place;
• report any change relating to their personal or professional situation (e.g. return to full-time, part-time or temporary work; change of address or marital status, etc.);
• be available for work in a general sense.

Good to know

To be able to communicate with ADEM, it is essential to speak at least one of the three administrative languages of Luxembourg (Luxembourgish, French or German) or English. If this is not the case, the jobseeker must be accompanied by a person of his/her choice who speaks one of these languages.

Forms / Online services

Authentic sources

Who to contact