Registering with the National Employment Agency (Agence pour le développement de l’emploi – ADEM) as a jobseeker gives a person access to:

• help and guidance in their search for a job; and
• a range of services geared specifically towards jobseekers.

Registration with ADEM is a precondition for obtaining a range of monetary benefits paid by ADEM or other organisations.

Who is concerned

The following categories of persons may register as a jobseeker:

• unemployed persons seeking a job;
• people who are already employed but who are looking for a new job;
• unemployed persons receiving unemployment benefits in their country of residence;
• self-employed workers;
• young people who have recently completed their studies or training.
  

Prerequisites

Circumstances prompting a person to search for a job

A person can enrol as a jobseeker following:

• dismissal;
• termination of a working relationship for various reasons (end of a fixed-term employment contract, resignation, termination of an employment contract, etc.);
• cessation of business or bankruptcy, in the case a self-employed worker;
• completion of studies, in the case of young people.

 

How to proceed

Setting up an appointment to register as a jobseeker

Registering as a jobseeker is not simply a matter of going in to one of ADEM’s regional offices. Anyone who wishes to register as a jobseeker must first arrange an appointment with ADEM. They can do so by:

• by calling ADEM's Contact Centre; or
• filling in an online form.

Candidates are then informed by e-mail or by post of the date, time and place of their registration appointment, and what documents they need to bring.

They must immediately inform ADEM's contact centre in the event of a last minute cancellation of their appointment and provide a valid reason. The contact number is: (+ 352) 247-88 888.

Registration appointment procedure

The person who wishes to register as a jobseeker is invited to attend the registration appointment at the ADEM office specified in the appointment e-mail or letter (Diekirch, Esch-sur-Alzette or Luxembourg City). They must attend the appointment in person, taking any required documents with them.

The purpose of the interview is to establish the jobseeker's profile. This allows ADEM to tailor its services to the jobseeker’s specific needs.

At the end of the registration process, the jobseeker is handed an invitation to an initial meeting with their future guidance counsellor, who will be their point of contact throughout their search for a job. At the same time, the jobseeker is also given the “Jobseeker’s handbook” (Guide du demandeur d'emploi), containing all useful and necessary information.

Jobseekers’ rights and responsibilities

Every jobseeker is required to sign a cooperation agreement with ADEM. The agreement formalises the commitments made by the jobseeker and those made by ADEM.

Based on the jobseeker’s profile, ADEM may also propose a complementary action plan.

ADEM undertakes to:

• provide jobseekers with guidance and support while they look for a new job;
• provide jobseekers with advice on establishing a viable job-search plan;
• inform jobseekers about employment measures and training opportunities suited to their profiles, and organised to facilitate their integration or reintegration into the job market.

Once registered with ADEM, jobseekers gain access to all of ADEM’s services, namely:

• personal supervision and guidance from a counsellor, to assist in the search for a job;
  
• exclusive access to the offers on the JobBoard during the first 7 days of their publication and the possibility to submit applications with a candidate profile that can be consulted by employers (after this 7-day period, the offers can be consulted by all job seekers even if they are not registered with ADEM);
• participation in job integration and training programmes (which fit their profile);
• access to computers and assistance with producing a CV, through Club Emploi (Job Club);
• access to financial aid and unemployment benefit (depending on their profile).

In exchange, the jobseeker undertakes to:

• actively look for a job on their own (respond to job advertisements, send unsolicited applications, look for jobs on JobBoard, upload their CVs to JobBoard, etc.);
  
• provide their guidance counsellor with an up-to-date Curriculum Vitae (CV);
  
• take the steps recommended by their guidance counsellor and, where applicable, comply with the action plan they have put in place;
  
• respond quickly and conscientiously to instructions from ADEM;
  
• attend sessions with their guidance counsellor, in person, at regular intervals set by ADEM, as well as any other appointments arranged by ADEM, at the arranged date, time and place;
  
• report any change relating to their personal or professional situation (e.g. return to full-time, part-time or temporary work; change of address or marital status, etc.);
  
• be available for work in a general sense.

Forms / Online services

AUTHENTIC SOURCES

Who to contact