Last updated more than 5 years ago
A jobseeker is considered to be someone who:
- has not been assigned to a full-time employment measure;
- is seeking a new job;
- is or is not receiving an allowance from the National Employment Agency (Agence pour le développement de l'emploi - ADEM);
- has complied with the ADEM's follow-up requirements.
A jobseeker is also considered to be someone who already has a job, but who wishes to change job.
If the person concerned fulfils these conditions, they may be registered as a jobseeker with one of ADEM's placement offices.
The ADEM has 7 regional agencies in Luxembourg, Esch-sur-Alzette, Diekirch, Differdange, Dudelange, Wasserbillig and Wiltz. The place of residence determines the agency where the person concerned may enrol as a jobseeker (consult the ADEM website on this subject).
Who is concerned
Provided they are eligible to work in Luxembourg and are available, the following persons can register as jobseekers:
- unemployed persons seeking a job;
- people who are already employed but who are looking for a new job;
- unemployed persons receiving unemployment benefits in their country of residence;
- self-employed workers;
- young people who have just completed their studies or training.
To guide these people in their search for appropriate job offers, job search terminals are available in the ground floor lobby of ADEM's offices. A file is opened for them on the software application.
Individuals who reside and work abroad may only register with the ADEM offices. The registration process takes place at the Luxembourg City agency. Once registered, the individual concerned can consult job offers on terminals in any ADEM agencies.
Note that enrolment and registration should not be confused: registration does not entitle an individual to guidance and support by an ADEM counsellor, nor to the ADEM's other services. Registered individuals can only consult job offers on the terminals provided for that purpose.
A person can enrol as a jobseeker following:
- termination of a working relationship for various reasons (end of a fixed-term employment contract, resignation, termination of an employment contract, etc.);
- termination of the business or bankruptcy of a self-employed worker;
- completion of studies in the case of young people.
Benefits of registration
Registered persons are entitled to:
- receive assistance and guidance from the ADEM in their job search;
- access the ADEM's services free of charge (various workshops, Job Club, Personalised Assistance Office for Job Seekers (Service d'Accompagnement Personnalisé des Demandeurs d'Emploi), individual interviews, employability assessments, skills assessments, etc.);
- consult job offers on the ADEM's freely accessible information terminals;
- support and guidance by an ADEM job counsellor for assistance in their job search;
- regular, ongoing individual follow-up by an ADEM counsellor;
- for jobseekers receiving unemployment benefits: continue benefiting from social protection, the extent of which depends on their prior situation;
- receive, where applicable, unemployment benefits paid by the ADEM if they involuntarily lose their jobs, if they reside in Luxembourg and apply to the ADEM.
How to proceed
Registration with the Reception Office
The jobseeker must go to the Reception Office of the competent agency (with some form of identification or a valid passport). There they will be given a copy of the "Job Seeker's Guide" (Guide du demandeur d'emploi)—which contains useful and necessary information for job seekers—along with a questionnaire to be completed.
Submitting the questionnaire
The jobseeker must return the duly completed questionnaire (indicating personal details and skills, professional qualifications and work experience, etc.), ideally within one week. Once the questionnaire is submitted, a meeting with a job counsellor from the placement office will be arranged.
Registration becomes effective as of the first interview with the job counsellor in charge of assisting the job seeker in their search. From that point on, the jobseeker has access to all ADEM services.
In practice, the jobseeker is expected to:
- actively seek employment and be able to provide proof thereof (invitations to attend interviews, copies of reply letters, etc.);
- be present at all ADEM meetings they are invited to attend, on the days and at the times specified by the office (at least once a month), or provide justification for absences where applicable (illness, training, leave or assignment), at a meeting with their job counsellor on the first business day following the period of absence;
- accept any appropriate job;
- regularly update their job applications with their job counsellor;
- indicate any change concerning their professional or personal status (resumption of a full-time, part-time or temporary job; change of address or civil status; etc.).
Failure to adhere to the rules established by the ADEM may give rise to sanctions, and enrolment with the social security services may be suspended if the jobseeker receives unemployment benefits:
- for jobseekers receiving benefits: withdrawal of unemployment benefits for 7 calendar days in the first instance, then for 30 calendar days in case of repetition, and up to permanent withdrawal;
- for jobseeker not receiving benefits: suspension of the jobseeker's ADEM file, and consequently loss of access to the ADEM's services, for a period of 2 months.
Forms / Online services
Who to contact
National Employment Agency (ADEM)10, rue Bender
B.P. 2208 L-1022 Luxembourg
Phone : Contact Center - jobseekers: (+352) 247 - 88888Fax : (+352) 40 61 40
Vocational Guidance Department - Luxembourg City - Vocational Guidance Centre(Maison de l'Orientation) 58, boulevard Grande-Duchesse Charlotte, Place de l’Etoile / Stäreplaz
Phone : (+352) 247 - 85387 or (+352) 247 - 85480Fax : (+ 352) 40 61 39Mon.-Fri. 8.00 - 12.00 and 13.00 - 17.00
Joint Committee (Secretariat) – ADEM19, rue de Bitbourg
Phone : (+352) 247 - 88888
Occupational Counselling and Redeployment Panel1, boulevard Porte de France
Phone : (+352) 247 - 88888Fax : (+352) 26 19 08 22
Department for Workers with Reduced Working Capacity19, rue de Bitbourg
Phone : (+352) 247 - 88888 (job seekers) or 247 - 88000 (employers)Fax : (+352) 247 - 85402
Disability and Redeployment Department19, rue de Bitbourg
Phone : (+352) 247 - 88888 (job seekers) or 247 - 88000 (employers)Fax : (+352) 26 19 08 22
Vocational Guidance Department - Diekirch - Vocational Guidance Centre7, avenue de la Gare
Financial management of support measures - young persons10, rue Bender
Phone : (+352) 247-88888Fax : (+ 352) 29 65 90Mon.-Fri. from 8.30 to 11.30 and from 14.00 to 17.00
Job Protection Department (ADEM)1, boulevard Porte de France
Phone : (+352) 247 - 88888 (job seekers) or 247 - 88000 (employers)Fax : (+ 352) 40 59 88
Commission spéciale de réexamen en matière d’indemnités de chômage (CSR)19, rue de Bitbourg