Applying for the Luxembourg social security card / European Health Insurance Card
Last updated more than 5 years ago
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Luxembourg has a two-sided social security card: the national side and the European side.
The national side is the 'social security identification card of Luxembourg'. It confers entitlement to coverage for, among others, health care, maternity and dependency care in Luxembourg.
The European side is the European Health Insurance Card (EHIC), which is identical in all Member States. It entitles the holder to be covered for urgent and immediately necessary health care during a temporary stay:
- in another EU Member State (EU);
- in a country of the European Economic Area (EEA);
- in Switzerland.
Who is concerned
Each person enrolled for social security, as a main insured or a co-insured party (dependent on the main insured person), are entitled to a card.
The social security identification card of Luxembourg is strictly personal and issued in the name of the holder.
Preliminary steps
Card holders are enrolled as a main insured or co-insured party with one of the health insurance funds in Luxembourg:
- National Health Fund (CNS or "Gesondheetskees");
- Health Insurance Fund for Civil Servants and Public Employees (CMFEP);
- Health Insurance Fund for Communal Civil Servants and Employees (CMFEC);
- CFL Health Insurance Fund (Entraide médicale des CFL – EMCFL), for Luxembourg railway workers.
Costs
The card is issued free of charge for the person concerned.
How to proceed
Obtaining the social security card
In principle , the card is automatically created when the main insured person is affiliated with the CCSS, and then sent by post to the person's official address of residence.
The card is delivered within 3 weeks:
- to the active main insured person;
- after the employer has filed a new-employee declaration with the CCSS;
- after a self-employed worker, or an individual who has taken out voluntary insurance, has filed their own declaration with the CCSS;
- to co-insured persons, pensioners or persons receiving a replacement income (i.e., the social inclusion income - REVIS, unemployment benefits, etc.) after their application to the competent health insurance fund, i.e. the CNS, CMFEC, CMFEP or EMCFL.
Babies born in Luxembourg are automatically co-insured and the cards are sent by the competent health insurance fund.
For persons who are co-insured through their relationship with a cross-border worker, certain conditions (CNS) must be satisfied.
Using the card in Luxembourg
The card must be presented to all healthcare providers or suppliers (doctors, hospitals, pharmacies, laboratories, etc.).
Healthcare providers and suppliers are entitled to demand that the patient produce their identity document (ID card, passport).
Use of the card abroad
Information on coverage of healthcare abroad can be found on the National Health Fund (Caisse Nationale de Santé - CNS) website.
Renewing the card
The social security card of the Grand-Duchy of Luxembourg is valid for a limited period of time, depending on the type of enrolment.
The validity of the European card is limited in time.
For persons holding an expired European Health Insurance Card, the card is automatically renewed 2 months before to the end of its validity.
If the card is not delivered within this time, a new one must be ordered on the website of the Joint Social Security Centre.
In that case, expect a delivery time of approximately 3 weeks.
Loss/theft of a card
In the event of loss or theft, a new card must be ordered from the CCSS, or from the competent health insurance fund.
Temporary replacement certificate for the Luxembourg social security card/European Health Insurance Card
In an emergency, an insured individual may request a temporary replacement certificate from their health insurance fund via MyGuichet.lu.
This online procedure can be carried out with or without authentication using a LuxTrust product or an electronic identity card (eID).
The request can also be submitted via the MyGuichet.lu mobile app. In order to submit the request using the mobile application, the insured person must:
This certificate will be delivered immediately and is valid for no more than 3 months starting from the date of its issuance.
Forms / Online services
Request for a provisional certificate of replacement of the Health insurance / European health insurance card
To complete your application, the information about you collected from this form needs to be processed by the public administration concerned.
That information is kept by the administration in question for as long as it is required to achieve the purpose of the processing operation(s).
Your data will be shared with other public administrations that are necessary for the processing of your application. For details on which departments will have access to the data on this form, please contact the public administration you are filing your application with.
Under the terms of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you have the right to access, rectify or, where applicable, remove any information relating to you. You are also entitled to withdraw your consent at any time.
Additionally, unless the processing of your personal data is compulsory, you may, with legitimate reasons, oppose the processing of such data.
If you wish to exercise these rights and/or obtain a record of the information held about you, please contact the administration in question using the contact details provided on the form. You are also entitled to file a claim with the National Commission for Data Protection (Commission nationale pour la protection des données), headquartered at 15, boulevard du Jazz L-4370 Belvaux.
By submitting your application, you agree that your personal data may be processed as part of the application process.
Demande de certificat provisoire de remplacement de la carte de sécurité sociale/carte européenne d'assurance maladie
Les informations qui vous concernent recueillies sur ce formulaire font l’objet d’un traitement par l’administration concernée afin de mener à bien votre demande.
Ces informations sont conservées pour la durée nécessaire par l’administration à la réalisation de la finalité du traitement
Les destinataires de vos données sont les administrations compétentes dans le cadre du traitement de votre demande. Veuillez-vous adresser à l’administration concernée par votre demande pour connaître les destinataires des données figurant sur ce formulaire. Conformément au règlement (UE) 2016/679 relatif à la protection des personnes physiques à l'égard du traitement des données à caractère personnel et à la libre circulation de ces données, vous bénéficiez d’un droit d’accès, de rectification et le cas échéant d’effacement des informations vous concernant. Vous disposez également du droit de retirer votre consentement à tout moment.
En outre et excepté le cas où le traitement de vos données présente un caractère obligatoire, vous pouvez, pour des motifs légitimes, vous y opposer.
Si vous souhaitez exercer ces droits et/ou obtenir communication de vos informations, veuillez-vous adresser à l’administration concernée suivant les coordonnées indiquées dans le formulaire. Vous avez également la possibilité d’introduire une réclamation auprès de la Commission nationale pour la protection des données ayant son siège à 15, boulevard du Jazz L-4370 Belvaux.
En poursuivant votre démarche, vous acceptez que vos données personnelles soient traitées dans le cadre de votre demande.
Antrag auf eine Bescheinigung als provisorischen Ersatz für den Sozialversicherungsausweis / die Europäische Krankenversicherungskarte
Ihre in diesem Formular erfassten personenbezogenen Informationen werden von der zuständigen Verwaltungsbehörde verarbeitet, um Ihren Antrag erfolgreich abzuschließen.
Diese Informationen werden von der Behörde für den zur Verarbeitung erforderlichen Zeitraum gespeichert.
Die Empfänger Ihrer Daten sind die im Rahmen Ihres Antrags zuständigen Verwaltungsbehörden. Um die Empfänger der in diesem Formular erfassten Daten zu erfahren, wenden Sie sich bitte an die für Ihren Antrag zuständige Behörde.
Gemäß der Verordnung (EU) 2016/679 zum Schutz natürlicher Personen bei der Verarbeitung personenbezogener Daten und zum freien Datenverkehr haben Sie das Recht auf Zugang, Berichtigung und gegebenenfalls Löschung Ihrer personenbezogenen Informationen. Sie haben zudem das Recht, Ihre erteilte Einwilligung jederzeit zu widerrufen.
Weiterhin können Sie, außer in Fällen, in denen die Verarbeitung Ihrer Daten verpflichtend ist, Widerspruch einlegen, wenn dieser rechtmäßig begründet ist.
Wenn Sie diese Rechte ausüben und/oder Einsicht in Ihre Informationen nehmen möchten, können Sie sich unter den im Formular angegebenen Kontaktdaten an die zuständige Verwaltungsbehörde wenden. Sie haben außerdem die Möglichkeit, bei der Nationalen Kommission für den Datenschutz Beschwerde einzulegen (Commission nationale pour la protection des données, 15, boulevard du Jazz L-4370 Belvaux).
Wenn Sie Ihren Vorgang fortsetzen, akzeptieren Sie damit, dass Ihre personenbezogenen Daten im Rahmen Ihres Antrags verarbeitet werden.
Who to contact
-
Joint Social Security Centre (CCSS)4, rue Mercier
L-2144 Luxembourg
Luxembourg
Postal address :
L-2975 Luxembourg
Phone : (+352) 40 141-1 -
Reception desks of the Joint Social Security Centre4, rue Mercier
L-2144 Luxembourg
Luxembourg
Phone : (+352) 40 141-1Monday to Friday from 8.00 to 16.00
-
National Health Fund (CNS)4, rue Mercier
L-2144 Luxembourg
Luxembourg
Postal address :
L-2980 Luxembourg
Phone : (+352) 27 57-1Fax : (+352) 27 57 27-58 -
CNS – Benefits Department (long-term care insurance)4, rue Mercier
L-2144 Luxembourg
Luxembourg
Postal address :
B.P. 1023
Phone : (+352) 27 57 - 1Fax : (+352) 27 57 27 - 58 -
CNS – Transfer Abroad4, rue Mercier
L-2144 Luxembourg
Luxembourg
Phone : (+352) 27 57 -1Fax : (+352) 2757 - 2758Mon.-Fri. from 08.00 to 11.30 and from 13.15 to 16.00 -
CNS – Department for Control and Management of Certificates of Incapacity for Work4, rue Mercier
L-2144 Luxembourg
Luxembourg
Phone : (+352) 27 57 - 1Fax : (+352) 27 57 27 - 58 -
CNS - Financial benefits4, rue Mercier
L-2144 Luxembourg
Luxembourg
Phone : (+352) 27 57 - 1Fax : (+352) 27 57 27 - 58 -
CNS Department - Reimbursement of Sickness/Maternity Benefits in Cash4, rue Mercier
L-2144 Luxembourg
Luxembourg
Phone : (+352) 27 57 - 1Fax : (+352) 27 57 27 - 58 -
CNS Department - International Reimbursements4, rue Mercier
L-2144 Luxembourg
Luxembourg
Phone : (+352) 27 57 - 1Fax : (+352) 27 57 27 - 58 -
CNS Department - National Reimbursements4, rue Mercier
L-2144 Luxembourg
Luxembourg
Phone : (+352) 27 57 - 1Fax : (+352) 27 57 27 - 58
-
Health Insurance Funds for the Public Sector and Related Sectors
-
Health Insurance Fund for Communal Civil Servants and Employees20, avenue Emile Reuter
Luxembourg
Postal address :
B.P. 328 L-2013
Phone : (+352) 45 05 15Fax : (+352) 45 02 01-222 -
Health Insurance Fund for Civil Servants and Public Employees32, avenue Marie-Thérèse
L-2132 Luxembourg
Luxembourg
Phone : (+352) 45 16 81Fax : (+352) 45 67 50 -
CFL Health Insurance Fund2B, rue de la Paix
L-2312 Luxembourg
Luxembourg
Phone : (+352) 49 90 - 3416Fax : (+352) 49 90 - 4501