Food and animal feed sectors: report a product withdrawal or recall via

If food or feed business operators consider or have reason to believe that a product does not meet the requirements for the food chain safety, they must:

  • withdraw the product from the market; and
  • notify the problem to the authorities;
  • if necessary, inform buyers and recall the product concerned.

This notification must be submitted:

  • using the online assistant available on, with or without authentication with a LuxTrust product (Smartcard, Token, Signing-Stick) or an electronic identity card (eID); or
  • using the mobile app.

For more information on this new online procedure, see our explanatory information page on the subject.

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