A new phishing attempt involving Guichet.lu is currently underway. This type of phishing is known as 'vishing', which consists of contacting people by phone in order to scam them.
The callers pretend to be Guichet.lu administrative staff and try to get you to click on a fraudulent link that you have received by SMS or email. In these messages, you are asked to:
When calling by phone, fraudsters often try to create a false sense of urgency or panic in order to get you to click on the links you have received by SMS or email.
If you receive such a call from people pretending to be Guichet.lu staff, please consider the following recommendations to protect yourself:
The Guichet.lu Helpdesk will only contact you by telephone to follow up a request you have made to the Helpdesk. The Helpdesk number is (+352) 247 82 000.
In case of doubt, please contact the Guichet.lu Helpdesk on (+352) 247 82 000. If you have elderly people around you, please also inform them about this scam.
More information about phishing attempts concerning Guichet.lu can also be found in the following news:
The Luxembourg Veterinary and Food Administration offers veterinarians the possibility to declare online on MyGuichet.lu each injection or supply of antimicrobial medicine to livestock.
Guichet.lu now offers information pages in plain language on communal elections.
Warning: a new phishing attempt concerning Guichet.lu, in which you are asked to scan a QR code, is currently underway.