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Closure of the physical reception desks of social security bodies and introduction of remote services

Please note that the physical reception desks of the social security services will be closed and replaced by remote services from 18 March 2020. It is still possible to make an appointment in case of emergency with some social security bodies.

All bodies can still be contacted by telephone, email and post.

The following bodies are concerned:

Joint Social Security Centre (Centre commun de la sécurité sociale – CCSS)

  • Setting up an appointment: (+352) 40 141 - 1
  • Phone: (+352) 40 141 - 1 from 8.00 to 16.00
  • Email: ccss@secu.lu
  • Mailing address: L-2975 Luxembourg

Accident Insurance Association (Association d'Assurance Accident - AAA)

  • Setting up an appointment: (+352) 26 19 15 - 22 67
  • Phone: Benefits department: (+352) 26 19 15 - 22 35 from 8.30 to 11.30 and from 13.30 to 16.00
  • Email: prestations.aaa@secu.lu
  • Mailing address: L-2976 Luxembourg

National Pension Insurance Fund (Caisse Nationale d'Assurance Pension - CNAP)

  • Reception Desk Hotline: (+352) 22 41 41 - 65 00 from 8.00 to 12.00 and from 13.00 to 16.00
  • Phone: (+352) 22 41 41 - 1 from 8.00 to 12.00 and from 13.00 to 16.00
  • Online forms: cnap.lu/accueil-mail
  • Mailing address: L-2096 Luxembourg

National Health Fund (Caisse nationale de santé - CNS)

  • Setting up an appointment: (+352) 27 57 - 1
    Only the offices in Ettelbruck, Hollerich, Esch and Differdange will remain accessible for scheduled appointments.
  • Phone: (+352) 27 57 - 1 from 8.00 to 16.30
  • Email: cns@secu.lu
  • Mailing address: L-2980 Luxembourg
Claims for reimbursement should preferably be sent by email, along with the original invoice, proof of payment and social security number.
 
Individuals who need a certificate can submit their request online using MyGuichet.lu;

Health Insurance Fund for Civil Servants and State Employees (Caisse de maladie des fonctionnaires et employés publics - CMFEP)

  • Phone: (+352) 45 16 81 from 8.30 to 11.30 and from 14.00 to 16.00
  • Email: cmfep@secu.lu
  • Mailing address: 32, avenue Marie-Thérèse L-2132 Luxembourg

Health insurance fund for communal civil servants and employees (Caisse de maladie des fonctionnaires et employés communaux - CMFEC)

  • Phone: (+352) 45 05 15 from 8.00 to 12.00 and from 13.00 to 16.00
  • Email: cmfec@secu.lu
  • Mailing address: 20, avenue Emile Reuter L-2420 Luxembourg

CFL Health Insurance Fund (Entraide médicale des CFL - EM-CFL)

  • Phone: (+352) 49 90 34 16 from 8.00 to 12.00 and from 13.00 to 16.00
  • Email: emcfl@secu.lu
  • Mailing address: 2B, rue de la Paix L-2312 Luxembourg

Social Security Medical Board (Contrôle médical de la sécurité sociale - CMSS)

  • Phone : (+352) 26 19 13 from 7.00 to 16.00
  • Email: ccss@secu.lu
  • Mailing address: B.P. 1342 L-1013 Luxembourg

Medical service of the Long-Term Care Insurance (Administration d'évaluation et de contrôle de l'assurance dépendance - AEC)

  • Setting up an appointment: (+352) 24 78 60 60
  • Phone:
    Secretariat (+352) 24 78 60 60
    Monday to Friday from 9.00 to 11.00 and from 14.00 to 16.00

    Technical aids: (+352) 24 78 60 40
    Monday, Tuesday, Thursday, Friday from 8.30 to 11.30, Wednesday from 13.30 to 17.00

  • Email: secretariat@ad.etat.lu
  • Mailing address: 125, route d’Esch L-1471 Luxembourg

Social Security Arbitration Tribunal (Conseil arbitral de la sécurité sociale - CASS)

  • Phone: (+352) 45 32 86 from 8.00 to 12.00 and from 14.00 to 18.00
  • Mailing address: 16, boulevard de la Foire L-1528 Luxembourg

High Council of Social Security (Conseil supérieur de la sécurité sociale - CSSS)

  • Phone: (+352) 26 26 05 32 from 8.00 to 12.00 and from 14.00 to 18.00
  • Mailing address: 14, avenue de la Gare L-1610 Luxembourg

Ministry of Social Security (Ministère de la Sécurité Sociale - MSS)

  • Phone: (+352) 24 78 63 11 from 8.00 to 12.00 and from 13.00 to 17.00
  • Email: mss@mss.etat.lu
  • Mailing address: 26, rue Sainte-Zithe L-2763 Luxembourg
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