Citizens

New document in plain language: "Ihre Rechte bei Reisen mit der Bahn"

Guichet.lu is now offering a document on the rights of persons travelling by train in plain language.

Plain language consists in short sentences, simple words, explanations and pictures.

The objective is to facilitate the comprehension of our information pages and procedures for a maximum of persons. Guichet.lu will guide the internet user step by step to help them assert their rights as a train passenger.

This information page is currently available in German only.
The staff at Guichet.lu has worked on the documents in plain language together with Klaro, the official office for plain language. Klaro is a service managed by the Association pour personnes en situation de handicap (APEMH - association for persons with disabilities).
Consult our information page on the rights of persons travelling by train in plain language on Guichet.lu.

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