Leisure activities & Volunteering
No matter what means of transport you choose to go on vacation, you have certain rights as a traveller.
You can assert your rights:
The company or transport operator is obliged to inform you of the situation and your rights (compensation) but also, depending on the case, to offer you a meal, accommodation, reimbursement or alternative transportation.
You may also be compensated for bodily injury, death, loss of luggage or property damage.
If you wish to file a claim, you must first contact the company or transport operator. In the event of an unsatisfactory response within the deadline, you may submit a complaint to the competent body.