In the case of distance selling (by phone, fax, post or internet), the consumer is not in a position to examine the goods and assess their quality before buying them. You therefore have the obligation:
These obligations apply to distance selling or provision of services (supply of software, etc.) or distance contracts with physical delivery or service provision (clothes, plane tickets, etc.).
In the event of non-compliance with these obligations:
Consumers who claim to have been wronged can contact:
Guichet.lu informs you that it is now possible to book an appointment online via MyGuichet.lu if you wish to apply for or collect your identity card or driving licence from the physical reception desk of Guichet.lu.
Due to the state of emergency caused by COVID-19, the INL language courses will continue to be held remotely via e-learning up to and including July 9, 2020. Learners currently registered will receive a re-enrolment voucher.
Fit 4 Resilience is an initiative of Luxinnovation, with the support of the Ministry of the Economy, to help companies anticipate the end of the COVID-19 crisis.