In the case of distance selling (by phone, fax, post or internet), the consumer is not in a position to examine the goods and assess their quality before buying them. You therefore have the obligation:
These obligations apply to distance selling or provision of services (supply of software, etc.) or distance contracts with physical delivery or service provision (clothes, plane tickets, etc.).
In the event of non-compliance with these obligations:
Consumers who claim to have been wronged can contact: